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Shipping

Your order will be sent direct from us, the supplier of premium deer velvet in New Zealand. The following two delivery methods are available.

First class airmail is an economical and secure delivery service which doesn’t include track & trace.

  • Expected delivery time - 5-10 business days.
  • Cost - $15 per order (flat rate shipping). This means that you can order as many bottles as you like and there will be no extra shipping cost.

International Economy Courier is a fast, track-able delivery service with full cover for lost or damaged parcels.

  • Expected delivery time - 3-5 business days.
  • Cost - $35 per order (flat rate shipping). This means that you can order as many bottles as you like and there will be no extra shipping cost.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.